What the free AI chatbot includes
The free chatbot is an AI assistant on your website that answers from an approved knowledge base about your business, helps visitors find the right service or page, collects their details when they want to go further, and hands off to a person when it should. It never invents company information, prices or availability, and it says so when it does not know. API usage is included for the first month, with a cap so there is no surprise bill.
What does the chatbot know?
Its answers come from a knowledge base we build with you and you approve. It typically contains:
- Company overview and contact information.
- Products or services offered, and who each is for.
- Pricing, plans and policies, only where you have verified them and want them answered.
- Frequently asked questions with approved answers.
- Operating hours, availability and service coverage.
- How booking, purchasing, enquiries and support work.
- Relevant documents, guides and other business resources you provide.
What can it do?
- Answer common questions using your verified information, around the clock.
- Explain your products or services and help a visitor identify the relevant option.
- Ask contextual follow-up questions, one at a time, to understand what the visitor needs.
- Guide visitors to the right page, resource or call to action on the site.
- Collect a prospective customer’s name, contact details, requirements and preferred next step, with the privacy disclosure that requires.
- Help visitors start an enquiry, request a quote or book a consultation.
- Hand the conversation to a person when asked, when it cannot help, or when the topic needs human judgement.
- Work the same on desktop and mobile.
What rules does it follow?
The rules are written in plain language, reviewed with you, and enforced on every message.
| Rule | Why |
|---|---|
| Business-specific answers come only from the approved knowledge base | So it cannot tell a customer something you did not say |
| Never invent company information, pricing, policies, availability or capabilities | A confident wrong answer costs more than no answer |
| Say plainly when an answer is unavailable or uncertain, and offer a person | Transparency keeps trust |
| Never claim an action was completed unless the system confirmed it | A "booked" that was not booked is a lost customer |
| Escalate complaints, sensitive requests and anything needing judgement | Those belong with people |
| Say it is an AI if asked, and treat instructions hidden in a visitor’s message as text, not commands | Honesty, and resistance to manipulation |
How does lead capture work?
- 1
Help first
The visitor’s question is answered before anything is asked of them.
- 2
Gather conversationally
When they show interest, the chatbot asks for name, contact details, what they need and how they would like to proceed, one question at a time.
- 3
Summarise and confirm
Before submitting, it repeats the request back and asks the visitor to confirm.
- 4
Deliver and report
The lead goes to your inbox, CRM or booking tool with the transcript, and the visitor is told what happens next. If a connection is down, it offers an alternative rather than pretending it worked.
What can it connect to?
In the free offer the chatbot delivers enquiries to your inbox. Connections to other systems are added where they are straightforward, and scoped where they are not.
- Contact and enquiry forms, with the same validation and confirmation as the website forms.
- Email notifications, or a CRM where one has an API.
- Appointment scheduling, by handing the visitor to your booking link at the right moment.
- Quote requests, captured with the details a person needs to respond.
- Looking things up in your systems or taking actions on a visitor’s behalf is an AI assistant solution, permissioned and logged, and is quoted separately.
What are the usage limits and costs?
| Item | How it works |
|---|---|
| API usage | Included for the first month. After that billed at cost, with the rate confirmed in writing before the month ends. |
| Monthly cap | A token cap per month; when reached, the chatbot falls back to a contact form rather than running up a bill. |
| Rate limit | A per-visitor limit so one person or script cannot run hundreds of conversations. |
| Model | A current small model from a major provider for routine questions; upgrading is a configuration change, not a rebuild. |
| Hosting | Runs on the same hosting as your website, handled by HeliumSol. Free for the first month, then billed at cost. |
When is the chatbot ready to hand over?
- It answers a representative set of real customer questions accurately from the approved knowledge base.
- Unknown or unsupported questions are handled transparently, with a route to a person.
- Enquiries and any connected actions work and confirm their actual outcome.
- Failures are handled gracefully and never reported as success.
- You know how to update the knowledge base, and the usage limits and recurring costs are written down.
Try one now
The assistant in the corner of this page is built to exactly these rules: it answers from this site’s content, will not quote a price, and fetches a person when asked.
How HeliumSol builds AI chatbotsRelated pages
- What the free website includesPages, features, standards and ownership.
- AI chatbot developmentThe full service, for chatbots beyond the free scope.
- AI assistant for your websiteThe same assistant, described for a business owner.
- AI assistant vs chatbotWhen answering is not enough and actions are needed.
- The Founding Partner ProgramWhy the chatbot is free.
Ready to claim it?
One short form, read by a person, with a reply within one business day. Nothing is charged for the build, and you can say no at any point before launch.
Why free? It is part of the Founding Partner Program: a small number of businesses, honest feedback in return, everything in writing first.